No credit card discrete chats
Once it’s shipped out you’ll continue to receive periodic shipping updates until its arrival. We proudly accept them due to their low to no fee charge compared to conventional credit cards.
If you entered a phone number at check-out, our system will send you text message alerts to update you when your package is out for delivery. Our e-commerce solution is hosted by Shopify, and we have integrated Bitpay to accept Bitcoin payments during our checkout process.
Here at Smoke Cartel, we understand our customer's concerns about privacy and discretion.
Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smokeware.
As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). However, "Smoke Cartel" will appear on your credit card statement.From there we will get you a prepaid return label, to make the return process as cheap and easy for you as possible.Returns will only be accepted if exchanged through our customer service team, packages sent without our return label will not be accepted or refunded.If there is a breakage during shipping, we must be informed of the break as soon as possible.Please inform us within 48 hours of the package arrival. We just have one stipulation if you intend on returning it.